Lumos Networks
Lumos Networks Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lumos Networks has a 2.9 star rating from 7 reviews with consumers mostly neutral and 50% would likely recommend.
Key Takeaways for Future Customers
- Check recent Lumos Networks reviews for service reliability and billing experiences before subscribing.
- Expect medium pricing and verify promotions, as discounts and special offers are frequently disputed.
- Prepare for variable customer service wait times when resolving outages, refunds, or subscription issues.
Negative Feedback / Risk Areas
- Frequent complaints about internet drops and intermittent connectivity affecting gaming and streaming.
- Multiple Lumos Networks customer complaints cite long hold times, unreachable support numbers, and billing/payment problems.
- Reports of damaged property and unresolved installation issues, plus missing promotional gift cards or refunds.
Positive Feedback
Some customers praise helpful customer service reps and website support, and note reliable service during storms. Overall sentiment is mixed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lumos Networks has a 2.9 star rating from 7 reviews with consumers mostly neutral and 50% would likely recommend.
Key Takeaways for Future Customers
- Check recent Lumos Networks reviews for service reliability and billing experiences before subscribing.
- Expect medium pricing and verify promotions, as discounts and special offers are frequently disputed.
- Prepare for variable customer service wait times when resolving outages, refunds, or subscription issues.
Negative Feedback / Risk Areas
- Frequent complaints about internet drops and intermittent connectivity affecting gaming and streaming.
- Multiple Lumos Networks customer complaints cite long hold times, unreachable support numbers, and billing/payment problems.
- Reports of damaged property and unresolved installation issues, plus missing promotional gift cards or refunds.
Positive Feedback
Some customers praise helpful customer service reps and website support, and note reliable service during storms. Overall sentiment is mixed.
Media from reviews
High Point, North Carolina
Terrible service
- - Internet drops during gaming.
- - Issue ongoing through most of 2025 and happens randomly for unknown durations.
- - Describes service as terrible.
The Internet constantly drops, loses connections whenever I'm doing gaming. This is frustrating and cost me a lot of wasted time, ruining my enjoyment of gaming.
It has been ongoing throughout most of 2025, and worst part, it happens randomly for unknown amounts of time. Terrible service!
User's recommendation: I don't recommend it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed repair
- - Exposed lumos wires on my house; the plastic box is off and the lock is missing.
- - Long hold times when calling customer service.
The lumos wires that are attached to my house are exposed. The plastic box that goes over the connections is off and the small 'lock' (that keeps people from messing with my equipment) is missing.
I need that 'key' replaced. I've tried to contact you by phone several times and I've been put on terminal hold each time. I'm getting frustrated.
Any time I call for something, the hold times are very long. I feel customer service could be better to those who use your services and keep your business going.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour service sucks
I paid my bill and my WiFi is off!!! It sucks , it sucks, itsucks, it sucks, it sucks, it sucks, itsucks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo pay my bill and login
- - I spent hours trying to reach a real person to pay.
- - Missed payment due to auto-pay not being set up.
- - Automated system hangs up after 9-digit code.
I have been on the phone for 2 hours trying to get a hold of a real human being to talk to. I didnt not pay my bill in time.
I thought I set up auto pay and I didnt. I made a big mistake and I apologize. I just got done setting up my login and email. Now when I call the pay and give them my 9 digit code the automated robot on the phone hangs up everytime.
I just want to pay my previous bill and move on. But you guys wont let me pay or even attempt to pay. Its so frustrating.
Please let me talk to a real person so I can pay my bill and move on. Thanks.
Still waiting for my gift
- - Item did not arrive by Christmas.
- - There is no tracking and a pound fee to locate it, almost Christmas Eve.
- - Could not speak to anyone by phone.
I ordered an item in good time for Christmas delivery
They did not say it would be late. Have no tracking - I have to pay a pound to locate gift .
It is now almost Christmas Eve and still not with me . Very disappointed
Could not speak to anyone by phone .
Wifi went out
- - Wifi outage last night around 9 PM.
- - Unplugged router to reset and need wifi receiver reset; please call 540-620-****; 408 Sally Ann Covington VA 24426
Wifi went out last night at about 9 : pm last night,I unplugged it from the walll fora few secs a need some to reset my wifi receiver, call me at 540-620-****, my address is 408Sally Ann Dr Covington ,VA 24426 URGENT,HELPME NOW
Kings Mountain, North Carolina
Wifi disconnection
- - Switched to Lumos; no account number or payment confirmation.
- - 8 days without power from hurricane Helen; wifi still down after restoration.
so i switched from spectrum to lumos never got an account number or never recieved anything when i had to pay. so we were 8 days without power because of the damages the hurricane (Helen) did when we finally got power i discovered that my wifi was disconnected i paid on a friday and its monday and still no wifi
User's recommendation: when they say it takes up 24hrs to 48hrs to reconnect believe them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy payment return please
- - I am Qasim Hassan from Pakistan.
- - I sent 11900 for Lumos VPN activation and I request a refund to my Faysal Bank account ending 003867.
I am Qasim Hassan. I live in Pakistan.
My bank account number 359438****003867 is with Faysal Bank Limited. I had an interaction with you. I sent you a payment of 11900 for Lumos VPN activation.
Please return my payment to my account. I am a very poor man.
Preferred solution: Full refund
Lagos, Lagos
Your customer service numbers have not been functioning at all I was trying to contact them to know when my payment for the Lumos solar will be completed this year.
I was calling your customer service to confirm when my payment for the Lumos solar installment payment end this year but non of number is functioning
Not helpful
Kindly to reverse the ugx 240,000 rcvd wrongly by wrongly pressing (vpn not needed for now) on account no. 320111**** Centenary bank
User's recommendation: Kindly please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not recharge my mtn lumos solar
I was trying to lord my mtn lumos solar but I can not recharge.it was saying dat it can not restrict amount of reference,since yesterday
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCould not buy Lumos
So disturbing, I could not even charge my phone, and I always stayed in darkness. Please kindly help me out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamage to my water supply line
- - Lumos installed lines near the main water supply by boring.
- - Water bill rose after installation.
- - Leak appeared; inspection requested.
Late last summer Lumos installed lines in my Grayrock community using the boring technique very near my main water supply line. My water usage bill immediately increased.
After pursuing this for six months with ACSA they have found no problem up to the water meter and I have found no leaks inside my house. Just last week water surfaced from what has been a slow leak. My plumber says it is possible that the Lumos boring disturbed my supply line. I am waiting for the plumbing repair estimate which will likely be costly.
Could a Lumos field rep please make an inspection visit? Thank you.
Joseph Gillerlain
726 Russet Rd
Crozet VA 22932
Text: 434-989-****
Waynesboro, Virginia
Can't print my scheduled payment
I will not know if the problem is corrected until I go in to pay the next bill and find if I can print my scheduled payment or not. You do not need to respond unless you can say: problem solved!
Covington, Virginia
Billing only,best service here! No complaints! Love it
I got behind,cornea transplant! I can see!
Plus,i have a little bug.
My son in law is going to help me! Yay!the very
User's recommendation: The best service for internet,phone,am so happy! During a bad storm we can still watch tv!
To get up date on my lumps
The lumps have not been reached for so long and I want to know what to do so as to pay and some documents that can be provide to proceed the payment
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