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Contact Lumos Networks Customer Service

How to Reach a Person at Lumos Networks

Verified Contact Information

Toll-Free Number:

  • 1-866-542-5900
    IVR / Automated System Only (No Human Option)
Call customer service
Send Message

Customer Service:

  • 1-800-905-9017
    Fiber Construction Support
  • 1-336-886-3600
    IVR / Automated System Only (No Human Option)
  • 1-336-886-3888
    Multi-Family Units
  • 1-855-465-8667

Business Sales:

  • 1-888-606-1903

Lumos Networks Emails:

Business Sales
Customer Service
Fiber Construction Support
Legal
DMCA Inquiries, DMCA Inquiries
Media
help@lumos.net

Lumos Networks Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Lumos Networks Phone Number
1 (866) 542-5900
Average Calls duration
1 minute
Most Popular Lumos Networks Email Address
help@lumos.net
Issue Resolution Rate
Low (13% reported full resolution)
Lumos Networks Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Lumos Networks?

Most Popular Number:

(866) 542-5900
IVR / Automated System Only (No Human Option)
Total calls: 47 Issues resolved: 2 Last call: May 7, 2026

Lumos Networks customer service phone number is 844 930 2343. This telephone number provides all clients and users with information related to the company services, membership, payments, and possible difficulties. To get in touch with the customer care department directly, call 866 542 5900. This support number exists to help current residential customers. Lumos Networks contact line of the office in Virginia is 855 526 1491.

Lumos Networks email is broadband@lumos.net. The Lumos Networks support specialists provide clients with the formal written responses and instructions to help them with the services and their products. In case of problems, send the message to the email address indicated above and receive the answer in a few days.
The legal specialists are available at abuse@nstel.com. Media related inquiries you can address at media@lumosfiber.com. Describe the problem in detail and send the letter to the Lumos Networks customer service managers. They will provide you with the response in 4-7 days.

Lumos Networks address is 4100 Mendenhall Oaks Pkwy. Ste. 300 High Point, North Carolina 27265 United States. The Lumos Networks headquarters places the leading departments of the company. The address of the other office is 111 North Main St. High Point, NC 27260. To send the letter to the office mailing address, use the location at: PO Box 2326 High Point, NC 27261.

Lumos Networks hours are Monday through Friday from 9 a.m. to 5:00 p.m. EST. On weekends the Lumos Networks support does not work. During the public holidays the operation time can differ. To check the current business hours, use the online chat on the official platform of the company.

To complete the Lumos Networks login, open the website of the company and press the Login icon at the right top corner of the platform. Provide your name and password, click Login and authorize the site. In case of any difficulties, turn to the Lumos Networks live chat at the down side of the page.

PissedConsumer Club

Contact Information

Lumos Networks Website:

Lumos Networks Help Center:

Corporate Office Address:

North State Telephone, LLC
4100 Mendenhall Oaks Pkwy, Ste 300
High Point, North Carolina 27265
United States

Other Info (opening hours):

Mailing Address:

111 N. Main St.

P.O. Box 2326

High Point, NC 27261

More contact details

Summary of Lumos Networks Customer Service Calls

293 TOTAL
CALLS
00:42 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lumos Networks?

Product/ Service Question:

  • “No internet”
  • “Internet outage”
  • “Turn on Internet”

Payments and Charges Question:

  • “Payment”
  • “TO recharge”
  • “I have paid for de past 3days”

Staff Question:

  • “Had previously discontinued service with Lumos. Am trying to get the bar code to take to Fed Ex to mail back equipment.”
  • “No service”
  • “New service”

Request for Information Question:

  • “Inquiry”
  • “Discuss with customer care”
  • “I’ll like to know how much the lumor costs so I’ll be able to start a subscription”

Account Question:

  • “Am yet to receive code of my payment”
  • “Wants to take money out of my account even tho my subscription i cancelled it”
  • “Lumos box subscription”

Activation/ Cancellation Question:

  • “Subscribe twice on the 3rd of November successful but not recharged”
  • “I want to subscribe my Lumos box”
  • “Box not activated after payment”

Shipping and Delivery Question:

  • “Pay since April 29 until now I have not received my activation code, no agent was attached to me any more I don't know what is going on”
  • “I pay for my unit up till now I have not gotten it and the agent is not picking my calls again”
  • “My yellow box shot down on it own and it is not coming up again”

Return/ Replace Question:

  • “Replace box and security key to outside of house”
  • “My Lumos box was changed and ever since then it runs down quickly, even what I call the for that they changed the box happened to the new one they brought 2 weeks after”

Cards Question:

  • “Gift Card and speed”
  • “Visa card”

Website/ Application Question:

  • “Installation”
  • “Website support”

Other Question:

  • “Buffering issues”
  • “Lost interest connevtion”
  • “You an issues bordering me on lumos”

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